Frequently asked questions

If your question isn't answered here, feel free to get in touch with us.

General FAQs

Making Payments



Direct Debits



Other services

To help you keep a track of your account, we’ll provide an annual statement. This will help you monitor your payments and your balance, together with the term and type of mortgage you have.

We can also provide a certificate of interest, if this is required for tax purposes. If your account is on a variable rate, we’ll let you know in writing about any changes to the rate and repayments.