How we're supporting customers affected by Coronavirus

We know that recent developments around Coronavirus (COVID-19) will be concerning for lots of you and causing disruption to your daily lives.

We’re keeping a close eye on the situation and have put in place measures to support you during any personal disruption, ill health or financial difficulty arising from Coronavirus.

Service updates

We're working to ensure that we continue to provide you with the best possible service during the Coronavirus outbreak whilst safeguarding the wellbeing of our teams. There may be some disruption or changes to our services, but we will be updating this page regularly to keep you informed of any changes.

Our contact centres are currently experiencing a high volume of calls, but we will help you as soon as we can.

Worried about money?

Our Specialist Support team has dedicated services to help you through challenging times. We've introduced mortgage payment holidays for those who have been affected by Coronavirus.

Request a payment holiday

Protect yourself from fraud

Be aware that some criminals are using Coronavirus to trick people into sharing personal or financial information.

Watch out for:

  • Cold calls from criminals pretending to be from UCB Homeloans or other respectable organisations.
  • Emails that ask you to click on a link to log in, update information, or to access important news.

Stay safe:

  • Remember that UCB Homeloans will never ask you to move money to a safe account.
  • Do not click on links within emails – go direct to the site using the web address you know to be correct.

See more about the latest scams and how to beat them