How we're supporting customers affected by Coronavirus

Get help with your mortgage

We’re committed to supporting our mortgage customers who’ve been financially affected by coronavirus. There’s a number of ways we can help.

Our Home Support Package page contains the full range of options available to help you with your mortgage payments.

Visit the Home Support Package page

Service updates

We're working to ensure that we continue to provide you with the best possible service during the Coronavirus outbreak whilst safeguarding the wellbeing of our teams. There may be some disruption or changes to our services, but we will be updating this page regularly to keep you informed of any changes.

Our contact centres are currently experiencing a high volume of calls, but we will help you as soon as we can.

Protect yourself from fraud

Be aware that some criminals are using Coronavirus to trick people into sharing personal or financial information.

Watch out for:

  • Cold calls from criminals pretending to be from UCB Homeloans or other respectable organisations.
  • Emails that ask you to click on a link to log in, update information, or to access important news.

Stay safe:

  • Remember that UCB Homeloans will never ask you to move money to a safe account.
  • Do not click on links within emails – go direct to the site using the web address you know to be correct.

See more about the latest scams and how to beat them