Need to talk to us?

If you need a bit of help, have a question you’d like answered or want to send us something, here’s how to get in touch with us.

You may want to save yourself an unnecessary call, so check out our general FAQs first. If we’ve not answered your question there, please call or write to our Customer Care team:


Telephone* 0800 464 3014
Address* UCB Home Loans
Portman House
Richmond Hill
Bournemouth
Dorset
BH2 6EP

Customer Care can help you with queries, including statement requests, information on drawing down, redeeming your mortgage, changing names on your mortgage, or help if you are considering letting your property. They can also help with changing the date you make your repayments, or if you have to move abroad and need to let your property on a short-term basis.

If you’re calling from outside the UK, please use +44 1793 774 214.

Before you call, please have your mortgage account number available and be ready to confirm your identity by answering questions about yourself and your mortgage account for security purposes.

*These details are also for solicitors wishing to call or write to us.