Money worries

We know that circumstances can change, which could make it hard to meet your monthly mortgage payments. If you're finding it difficult to repay your mortgage - or think you may do soon - we're here to do everything we can to help. The important thing is to talk to us sooner than later.

We know with the recent increases in interest rates it can be a worrying time.

If you're struggling or falling behind on your mortgage payments, our dedicated teams are here to help. We’ve got years of experience in helping people manage their money and get back on track. We’ll always be sympathetic and treat you fairly.

To support you, we’ll need some information from you to help us understand you current situation. Before you get in touch with us, it’d be useful if you can get as much up to date information together as you can about your income, your spending and any other debts you may have.

This will allow us to work with you to explore solutions and discuss the options available to you.

Buy to let customers

If you’re a buy to let customer, we’ll need to know:

• How much rental income you receive each month
• Your rental costs, for example how much is spent on agent fees, insurance and maintenance each month
• About your personal income, outgoings and debts.

Residential customers

If you have a residential mortgage with UCB Home Loans, we can now provide more ways to support you under the government’s Mortgage Charter.

What the Mortgage Charter means for you

Residential mortgage holders who are up to date with their payments can

1. Continue to switch to a new mortgage deal with us without an affordability check

  2. Extend their mortgage term to lower their payments

3. Ask us for help without affecting their credit rating

4. Stay in their home for at least 12 months even if they’re unable to pay their mortgage

5. Coming soon: you’ll be able to choose interest-only payments for six months

If you’re a residential customer, here are examples of what we’ll need to know:

• Your income – for example salary, any income support or tax credits
• Your spending – for example mortgage payments, household bills and everyday spending
• Your debts – for example loans, credit cards or any arrears

Who should you talk to?

You can call us on 0800 212 508. Lines are open 8am to 6pm Monday to Friday, and 9am to 12pm on Saturdays.

Please have your mortgage account number to hand when you call.

Write to us

Or, if you prefer, you can write to us about your circumstances:

UCB Collections Team
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

It can be difficult making financial decisions at the best of times. It becomes especially challenging when you or a loved one are affected by a serious illness or are experiencing an unexpected change in personal circumstances.

You don’t have to make those decisions alone. Our Specialist Support Service is designed to help you with any financial concerns you or your family may have.

To find out more, call us in confidence on 0800 917 23 93. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm.

As well as getting help and advice from free debt advice organisations, you can also contact credit reference agencies that can provide you with further information.

UCB Home Loans is not responsible for content or availability of external websites. UCB Home Loans does not make any recommendations or endorse any advertising, products, services or other content on external websites. Views expressed on third party websites are those of the public and unless specifically stated, are not those of UCB Home Loans nor Nationwide Building Society.