You have a number of rights when it comes to your personal information. And we want to make it as easy as possible for you to understand them.
On this page, you’ll find information on the different rights, when they apply, and the ways you can submit a request.
Job applicants or current and previous Nationwide Group employees
You can request a copy of any or all of the information about you that we hold and use. This is called a Data Subject Access Request (DSAR).
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month. When we provide you with a copy of your personal information, we’ll also provide an explanation of how it's being used.
To request a mortgage statement, you can contact us.
In certain circumstances, you have the right to ask us to correct information about you. For example, if you feel it’s inaccurate, incomplete or both.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month. If we've shared your information with other organisations, then we'll do our best to let them know that you have asked for the information to be rectified.
If you need to update your address, name or other contact details, you can contact us.
In certain circumstances, you have the right to ask us to delete information that we hold about you.
There are some occasions when we may not be able to delete your personal information for legal, regulatory or technical reasons.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month. If we've shared your information with other organisations, then we'll do our best to let them know that you've asked for the information to be erased.
In certain circumstances, you have the right to restrict us from processing your information any further or deleting it.
Tip:
There are some things that we need to process your personal information for. For example, to take care of your mortgage accounts, help protect you from fraud and fulfil legal and contractual obligations. And if processing is restricted, we’ll continue to store your information and use it as required to by law.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month. If we have shared your information with other organisations, then we’ll do our best to let them know that you have asked for the information to be restricted.
In certain circumstances, you have the right to ask us to stop processing your personal information. For example, when we’re using it for direct marketing or if you feel that us processing your information is causing you distress and you’d like us to stop.
Tip:
There are some situations where we won’t stop processing your information despite your objection. We’ll review your request and let you know our reasons for agreeing or not agreeing.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month.
You can update your marketing preferences at any time by contacting us.
You have the right to ask us to transfer a copy of the information we hold about you – to yourself or another provider.
Tip:
Information transferred in this way will be sent in a set structure, based on data you’ve provided to us. It will always include your name, address and contact number.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month.
In certain circumstances, you have the right to request for an automated decision to be reviewed.
Tip:
Information
This right only applies to fully automated decisions, so it won't be applicable if there has already been input from someone in our team as part of the decision-making process.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month.
If you work at Nationwide, you used to work here or you’ve applied for a job with us then you have the same rights when it comes to your personal information. These include the right to access, restrict, rectify, object, portability, erasure and intervention.
Check our guidance for job applicants and employees on nationwide.co.uk.
Tip:
These rights apply to all types of employment contracts – permanent, fixed term, temporary and contract.
Submit a request via the Nationwide Intranet.
Email: SpecialistHR.handling@nationwide.co.uk
Write to us:
Specialist Handling Team
Nationwide House
Pipers Way
Swindon
SN38 1HR
Please include the details of your request, the right you’re exercising, your employee number (if you have it) and your contact details.
Where we must have your consent to process any of your information, you have the right to withdraw that consent at any time.
This will not affect any use we have made of the information before you withdrew consent.
There are a number of different ways you can make a request:
When you make a request we'll review it and get back to you within a month.
You can update your marketing preferences at any time by contacting us.
When you submit a request, we'll:
